1. KYC Changes/Updations.
2. Providing details of allotment and clarification on allotment.
3. Process & update of Investor holding for Duplicate Certificates, Transmission, Transposition, Name Deletion.
4. Processing of other requests, viz., recording of declaration w.r.t. exemption / lower tax rates for TDS on dividend / interest, revalidation and reissue of dividend & interest.
5. Execution and intimation of other corporate actions viz., ESOPs, Dividend payment, Stock split, Bonus issue and Merger / Demerger activities.
6. Communication & Correspondence of Rights issue entitlements.
7. Communication & Correspondence of Buyback, Exit Offer, Takeovers made by the company/acquirer, and the procedure to be followed by investor in respect of these issues.
8. Mandatory execution of securities & dividends to IEPF and transfer of undelivered share certificates to Company Escrow/Suspense account and re-credit to Investor Account.
9. Process grievances received through Emails & Letters from Investors, Depository Participants, Companies, Listing Agencies, SCORES.

Sl. No	Service Type	Anticipated Timelines
A	Investor Service Request:	No. of Days
	1. Processing of transmission request	21
	2. Processing of issue of duplicate security certificate request	30
	3. Processing of dematerialization request	15
	4. Processing of remat request	30
	5. Processing of Transposition request	15
	6. I. Processing of request for change in / up-dation of
	a. Name	30
	b. Signature	30
	c. Nomination	30
	d. Contact details (Address, E-mail address and Mobile number)	15
	e. Bank account details	15
	II. Processing of request for Up-dation of PAN	15
	7. Processing of Re-validation of dividend / interest / redemption instruments and sending the remittance request files to the Bank/Company	15
B	Grievance Redressal:
	1. Providing response to the inquiries of the investors and Redressal of Grievance.	21
C	Other Operational activities:
	1. Allotment of securities (IPO)	3
	2. Intimation regarding distribution of corporate benefits (dividend,bonus,stock split)
	a. E-mail communication	15
	b. Physical communication	30

1. Receive all the benefits / material information declared by the Company.
2. Actively participate in the AGM / EGM of the company & E-voting events so as to be a part of the decision making of the Company’s business resolutions.
3. In case of any grievances, approach Venture Capital & Corporate Investments Private Limited, Depository, Company, Stock Exchange or SEBI for resolution within prescribed timelines.

Sl. No. Service Type:

1. Investor KYC & Personal/Electronic/Telecom Correspondence Support.
2. Share Transmission & Share Holders Transposition.
3. Demat & Remat of Shares.
4. Duplicate Share Certificate Process.
5. Dividends Process & IEPF Processes.
6. Investor Grievance Redressal.
7. Company & Investors’ SCORES Complaints Management.

Level 1: To Listed Company/Venture Capital & Corporate Investments Private Limited:

In the event the grievance/complaint is not redressed... by email to our dedicated id: investor.relations@vccipl.com & venture@vccipl.com.

Escalation Matrix:

Details of	Contact Person	Contact No.	Email Id	Working Hours
Customer Care	Mr. Madhusudhan	040-23818475/76 Extn: 42	investor.relations@vccipl.com	10 am - 5 pm
Head Of Customer Care	Mr. E Ganesh	040-23818475/76 Extn: 47	support@vccipl.com	10 am - 5 pm
Compliance Officer	PV Srinivasa Rao	040-23818475/76 Extn: 36	pvsrinivas@vccipl.com	10 am - 5 pm
COO	ESK Prasad	040-23818475/76 Extn: 46	eskprasad@vccipl.com	10 am - 5 pm

Alternatively, a letter can be sent to:

The Compliance Officer,
Investor Relations Department,
Venture Capital & Corporate Investments Pvt Ltd.
[Category-I Registrar & Share Transfer Agent]
“AURUM”, 4th & 5th Floors, Plot No.57,
Jayabheri Enclave Phase – II, Gachibowli,
Hyderabad – 500 032.

Mention while lodging complaint:

• Nature of Complaint
• Name of Issuer Company
• Folio Number / DP ID-Client ID
• Full Name of Shareholder
• E-mail address & mobile number
• Reference to any previous correspondence
• Relevant documents
• Updated KYC details, if any changes

Level 2: To Stock Exchanges - Online registration on Stock Exchanges.

1. The nature of the complaint that can be lodged against listed company has been given on the websites of the Stock Exchange. Upon receipt of complaint, the stock exchange shall forward the same to the concerned company with a copy to the complainant.
2. If the company fails to redress the complaint within 21 days, the exchange sends a reminder to the company and follows up with the company and its respective RTA.

Level 3: To SEBI - Lodge complaint via SCORES: https://scores.sebi.gov.in

If the investor is not satisfied with the redressal / resolution of the complaint by the Listed Company/Venture Capital & Corporate Investments Private Limited, investor can lodge the complaint with SEBI on SCORES.

Grievance Redressal Mechanism at SEBI:

Complaints can be lodged with SEBI electronically through SEBI Complaints Redress System - SCORES (a web based centralized grievance redressal system of SEBI) https://scores.sebi.gov.in

SMART ODR Portal (Securities Market Approach for Resolution Through ODR Portal):

Reference SEBI Circular, SEBI/HO/OIAE/OIAE_IAD-1/P/CIR/2023/131 dated 31-Jul-23 & SEBI Master Circular dated Aug 04, 2023, SEBI has launched SMART ODR Portal (Securities Market Approach for Resolution Through ODR Portal) for online resolution of disputes in the Indian Securities Market.

File a dispute through online dispute resolution SMARTODR portal in case of non-resolution of grievance by the intermediary within the specified timelines in our website.

For more information on online resolution of disputes in the Indian Securities Market, refer to SEBI Circular.